FlagMii®EML expands the accurate SMS-based geolocation feature by adding a whole set of tools designed for emergency response centres. It is a direct channel between the Control Room CAD and the callers’ smartphone, including live video stream from the incident scene and chat-based protocols.
The geolocation and video assessment platform
created for PSAPs and Control Rooms
Exact location of emergency calls in seconds
Using FlagMii®EML, the smartphone of the person in difficulty becomes the remote eye of the Control Room operator.
With the live stream function, the operator can assess first-hand the scene of the accident and identify any critical issues. Both front and rear device cameras are supported
The live video also allows the responders of emergency service to assist the people present on the incident scene and to guide them in the first aid while they are waiting for the ambulance.
The same rescuers and paramedics on the scene of the accident can use videoconferencing to receive teleconsultations from doctors and specialists, even if they are on board the vehicles.
Live video from the incident scene
Using FlagMii®EML, the smartphone of the person in difficulty becomes the remote eye of the Control Room operator.
With the live stream function, the operator can assess first-hand the scene of the accident and identify any critical issues. Both front and rear device cameras are supported.
The live video also allows the responders of emergency service to assist the people present on the incident scene and to guide them in the first aid while they are waiting for the ambulance.
The same rescuers and paramedics on the scene of the accident can use videoconferencing to receive teleconsultations from doctors and specialists, even if they are on board the vehicles.
Silent Calls
Some of the emergency calls are silent because the person cannot speak. The reason can be a threatening situation (e.g. hostages or victims of domestic violence) or to a physical impossibility, due to serious injuries or a handicap.
FlagMii®EML allows silent interaction through:
- chat conversation
- closed-ended guided interview
- incident assessment through pictograms and visual questionnaires
- sending attachments to provide instructions
- live video to observe the scene from the Control Room
Ensure access to impaired people
International directives require that access to emergency services be guaranteed for all. This becomes a tough challenge in relation to impaired people and to people with reduced communication skills.
FlagMii®EML can be integrated into existing CADs or used as a stand-alone system to manage emergency calls coming, for example, from deaf people or in the case of people with cognitive limitations.
Deaf people
When a deaf caller is asking for help, the call-taker can invite a sign language interpreter and start a videocall to interact with the deaf person. The video call can also be used to better understand what is happening. Text chat and visual attachments are used to manage the case as well.
People with reduced communication skills
FlagMii®EML‘s visual tools such as video chat, attached images and image-based cascading questionnaires are equally important in case the emergency call comes from a mentally disabled or interactively impaired person.
Ensure multilanguage support
Real-time translation
The platform includes a powerful natural language recognition system (NLP) and automatically translates dialogues into the most common languages. Since both the operator and the caller can chat in their native language, this ensures the highest quality in call management.
Live Interpreters
Voice calls can be supported live by professional simultaneous translators and videoconference can add visual interaction to maximize effectiveness.
How it works
FlagMii®EML is based on the Emergency Mobile Link, a direct reserved channel between the call-taker’s workstation in the Control Room and the smartphone of the person in distress. The telephone can also be that of a rescuer on the incident scene or that of a remote consultant.
- The person in distress makes the call;
- The operator sends an SMS with a link;
- The person in distress (or the rescuer)
clicks the link in the SMS; - The operator gets the exact location automatically;
- A private and secure digital channel is created between the person and the operator;
- Then, the following functions can be activated:
– Chat
– Live video
– Attachments and visual instructions
– Simultaneous translation
– Evaluation protocols - Additional participants can be added later.